Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through orisveulo.com.

orisveulo.com is operated by Wuhan Xiaochi International Trade Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on orisveulo.com.

Scope of These Terms

These Terms apply to purchases of products offered through orisveulo.com.

Additional policies may also apply to your purchase, including our:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, colours, finishes, photographs, functionality, pricing, and availability accurately.

ORISVEULO products may include animal sculptures (such as the black gold leopard, geometric bull, and modern squirrel), geometric ornaments, futuristic decor, and other high-end sculptural art pieces.

However, actual product appearance may vary slightly due to:

• Screen or display settings
• Lighting conditions
• Photography
• Manufacturing tolerances
• Material or finish variations
• Decorative detail variations
• Product batch differences
• Packaging or design updates

Products featuring metallic finishes, textured surfaces, geometric shapes, sculptural forms, or other decorative elements may vary slightly in shape, texture, colour, surface appearance, or decorative detail.

Such minor variations may be part of normal manufacturing and do not necessarily constitute a defect.

We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Certain ORISVEULO products may include or require compatible:

• Display bases or stands
• Connecting components or mounting brackets
• Detachable decorative parts or charms
• Other accessories specified on the product page

Customers are responsible for reviewing the applicable product information before purchasing or using the item.

Product construction, structures, decorative components, and sizing may vary between products or versions.

Unless expressly stated otherwise, ORISVEULO does not guarantee that every third-party accessory, replacement component, or mounting part will be suitable for every product.

Customers should review the stated dimensions, materials, intended use, and care information before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@orisveulo.com or via +86 15773476305.

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be made once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in U.S. dollars (USD) on orisveulo.com.

Prices may vary depending on:

• Product selection
• Product size or variation
• Colour or finish
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

We may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device
• Order value
• Available payment services

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

ORISVEULO may periodically offer:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits

Promotions may be subject to additional conditions including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather
• Transportation disruptions
• Holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some ORISVEULO products may include fine geometric lines, delicate sculptures (such as the modern squirrel), protruding decorative accents, or other intricate artistic components.

We take reasonable measures to package such products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your ORISVEULO product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible at service@orisveulo.com.

This is especially important for delicate products such as high-end sculptural art pieces, geometric ornaments, and intricate decor components.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include a replacement, refund, repair, or another appropriate resolution.

Product Use and Care

Products purchased from ORISVEULO should be used only for their intended purpose and in accordance with applicable:

• Product instructions
• Specifications
• Care information
• Mounting or placement guidance
• Product warnings
• Product-specific recommendations

Sculptures and Geometric Ornaments

For sculptures, geometric objects, and artistic display pieces:

• Handle pieces carefully
• Avoid excessive impact, pressure, twisting, or dropping
• Place securely on stable surfaces
• Store in a clean and dry place
• Clean gently with an appropriate soft cloth
• Avoid abrasive cleaners or harsh chemicals unless specifically permitted
• Stop using or displaying the product if a structural component appears compromised

Decorative Accents and Design Details

Where an ORISVEULO product includes special metallic finishes, textured surfaces, or intricate decorative components:

• Handle delicate details carefully
• Avoid unnecessary impact or pressure
• Do not pull or force attached decorative elements
• Store pieces separately where practical
• Avoid abrasive cleaning materials
• Avoid unnecessary contact with harsh chemicals or cleaning products

Product-specific instructions take priority where provided.

Indoor and Outdoor Use

Unless a product page expressly states that an item is designed for particular conditions, ORISVEULO decor and sculptures should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals or cleaning products

Any waterproof, water-resistant, or similar product claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on orisveulo.com are provided as a useful product reference.

Minor dimensional variations may occur as a result of:

• Manufacturing methods
• Measurement methods
• Product construction
• Material characteristics
• Product batch variations

Artistic products featuring metallic finishes, hand-crafted textures, geometric shapes, or decorative elements may not be completely identical from piece to piece.

Product Warranty

Certain ORISVEULO products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through orisveulo.com are intended primarily for lawful personal, interior decor, or gift use unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use orisveulo.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity

We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• ORISVEULO branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by ORISVEULO, Wuhan Xiaochi International Trade Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

ORISVEULO may rely on third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services

Third-party services may be governed by their own terms and privacy practices. ORISVEULO does not operate or control independent third-party services that we do not own.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Your Privacy Choices page.

Disclaimer

To the fullest extent permitted by applicable law, orisveulo.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent the products as accurately as reasonably possible, but minor variations may occur as described above.

Product-specific warranties, where applicable, are governed by the applicable warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, ORISVEULO and Wuhan Xiaochi International Trade Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot lawfully be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.